Last updated: 12 October 2026
1. About us
These terms apply to all quotations, orders and supplies made by Oliver Dredge trading as Foundry & Merchant ("we", "us") of 2 Wharf Road, Eastbourne, East Sussex to business customers ("you"). They do not apply to consumers. By placing an order you accept these terms, which override any terms you supply unless we agree otherwise in writing.
2. Quotations
Quotations are valid for 30 days unless stated otherwise. Prices are in pounds sterling and exclude VAT, duties and delivery unless the quotation says they are included. Because we source from makers worldwide, we may revise a quotation before order acceptance if material costs, exchange rates or freight costs change significantly.
3. Orders and samples
An order is accepted when we confirm it in writing. Where samples or prototypes are made, production will match the sample you approve in writing. Handmade and natural materials vary, and small differences in colour, grain, patina, size and finish are part of the character of the work and are not defects.
4. Payment
Unless agreed otherwise: a deposit of 50% is due on order acceptance, with the balance due before dispatch. Sample and prototype costs are payable in advance and will be credited against a confirmed production order. We may suspend work or delivery while payment is overdue, and may charge interest on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.
5. Lead times and delivery
Lead times are estimates, not guarantees, as they depend on makers, materials and international freight. We will keep you informed of any changes. Delivery terms (including who pays freight, duties and insurance) will be set out in your quotation. Risk passes to you on delivery; ownership passes when we have been paid in full.
6. Inspection and claims
Please inspect goods on arrival and tell us about any damage, shortage or defect in writing within 7 days, with photographs. Where a claim is accepted we will repair, replace or refund the affected items, at our option.
7. Cancellations and changes
Bespoke and made-to-order work cannot be cancelled once production has started, except by written agreement. Costs already incurred, including materials, samples and maker charges, are payable if an order is cancelled.
8. Designs and intellectual property
You confirm that any designs, drawings or references you supply do not infringe anyone else's rights. Designs we develop remain ours unless we agree in writing to transfer them to you.
9. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud. Otherwise, our total liability for any order is limited to the price paid for that order, and we are not liable for indirect or consequential losses, including loss of profit.
10. Events outside our control
We are not responsible for delays or failures caused by events beyond our reasonable control, including shipping disruption, customs delays, strikes, extreme weather or supplier failure.
11. Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
12. Contact
Questions about these terms can be sent through our contact page.