How we work

One conversation.Many possibilities.

One UK point of contact from your first enquiry to delivery. We agree the scope, introduce suitable sourcing or production options, and keep your next decision clear.

Discuss your project

Two ways to begin

Find it. Or create it.

Editorial material study with a brass disc, walnut wedge, limestone and linen

Find the right piece.

Tell us what you need: a material, a product, a finish or a specification. We explore suitable suppliers and options, then help you compare pricing, availability and samples where needed.

View brochures
Editorial material study of curved brass samples, walnut, stone and linen

Give your idea form.

Bring a sketch, a reference or an early idea. We work through the details with you and suitable makers, from materials and samples to an agreed production specification.

Explore bespoke production

Working together

From brief to delivery.

Each project follows its own route. These are the decisions we work through together.

  1. Brief

    You

    Share your needs, references, quantities, budget and timing.

    Foundry & Merchant

    Ask questions, clarify the brief and agree where our help is needed.

  2. Options & proposal

    You

    Review the proposed route, costs and estimated timings.

    Foundry & Merchant

    Identify sourcing or production options and set out the scope, minimums and relevant costs.

  3. Samples & approvals

    You

    Review the agreed samples or specifications and confirm any changes.

    Foundry & Merchant

    Coordinate sampling where required and record the agreed specification and approval.

  4. Order & coordination

    You

    Confirm the order and agreed payment milestones.

    Foundry & Merchant

    Coordinate supplier communication, availability or production updates, and any changes that need your decision.

  5. Checks & preparation

    You

    Confirm outstanding requirements and review issues needing approval.

    Foundry & Merchant

    Arrange the agreed checks, packing and consolidation where appropriate.

  6. Delivery & next steps

    You

    Confirm delivery details, receive the order and report any issues.

    Foundry & Merchant

    Coordinate shipping within the agreed scope and discuss follow-up or repeat requirements.

Before we proceed

The important details, agreed.

Scope & costs

We confirm what is included in our work and the quote. Sampling, tooling, testing, packing and shipping costs are clarified where relevant.

Specifications & checks

Materials, finishes, samples and inspection requirements are agreed for the product and its intended use. Testing requirements are considered as part of the brief.

Timing & communication

Lead times depend on availability, development, production and freight. We share estimated timings and communicate changes that affect the project.

Shipping & responsibilities

Delivery routes, consolidation, destination requirements, costs and responsibilities are agreed for each order. Tell us about site access or delivery constraints early.

Your starting point

Tell us what you know.

  • Your idea, reference or specification
  • Intended use and delivery destination
  • Materials, finishes and approximate quantities
  • Target budget and timing

A complete specification is not essential for the first conversation.

Let’s work out what’s possible.

Send the details you have. We will help you work out the next step.

Discuss your project